FAQ

MerchantWords compiles and monitors keyword searches and search volume data from buyers worldwide. This allows us to derive unique market insights; and help sellers boost their product visibility and discover new opportunities.

Our goal is simple: To help online sellers, like you, choose the best keywords for your product listings and ppc ad campaigns so you can reach more customers.

It all depends on which MerchantWords plan you choose, and whether you want to pay monthly or yearly.

Plan 1: Get unlimited access to US Data for $30 per month -OR- $300 for the year.

Plan 2: Get unlimited access to Global Data for $60 per month -OR- $600 for the year.

If you choose to pay yearly, you get 12 months for the cost of ten! And there’s no risk; you can cancel anytime.

Keyword data on MerchantWords is updated at least once a month. Though we are always collecting data, we do not publish new data on our site until we are confident in the accuracy of the information.

All our data comes from real buyer searches on marketplaces, like Amazon and Walmart.com.

We look at the relationships between keywords and gather information across hundreds of millions of searches on these online marketplaces. This data is then analyzed using our custom algorithm to estimate the number of searches performed for each search term. Doing this gives us a measure of the popularity of different searches from a buyer’s point of view.

MerchantWords currently publishes keyword data from searches within the United States, Canada, United Kingdom, France, Italy, Germany, Spain, Japan and Australia; and soon India, the Middle East (Souq.com), and Mexico.

If you would like to see other countries as well, please contact us. We'd love to hear your suggestions!

We continuously refine and improve our processes to produce the most accurate and knowledgable results possible.

If you spot anything that seems unusual, please contact us and let us know. We'll look into the issue and make any necessary corrections.

Today, MerchantWords indexes keywords and search volume estimates for Amazon; and collects data from Amazon, Walmart and Jet.com.

We plan to support marketplaces like eBay, Etsy, Newegg, and Alibaba in the near future.

If there are others to consider, send us an email and tell us which marketplace you'd like to see!

We're working on plenty of interesting new features for future versions of MerchantWords:

• Search data from more countries
• Search data from eBay, Etsy, Newegg, Shopify and Alibaba
• Content Maximizer tool
• Chrome Browser extension
• Competition and seasonality data
• Insight into market trends and opportunities

We love getting feedback from our customers. Please do not hesitate to contact us with product suggestions that would be useful to your business.

Totally. Your information is kept completely secure and is never shared with anyone.

You can read more legal details in our Privacy Policy / Conditions of Use

We do not offer a free trial at this time. However, if you sign up for an account and are not satisfied with our service, you may cancel within 14 days of sign up for a full refund.

You may pay for your MerchantWords subscription with a credit card or bank issued debit card. We do not accept PayPal at this time.

Once you have logged in, to retrieve an invoice for your account, click on your email address in the top right corner. Select "My Account" from the drop down menu and scroll down to "Billing History". There you can download, view, or email an invoice for all charges by clicking on the icons under "Actions" on the right hand side of each transaction.

To upgrade your account to another plan make sure you’re logged in, then click on your email address in the top right corner and select “My Account” from the drop down menu.

This will take you to the “My Account” section. Your subscription information is located on the left gray-colored column. Scroll down and select “Change Subscription.” There you can upgrade or downgrade your plan.

Each flag represents the different countries from which we collect data. The numbers located under the flags are the quantity of MerchantWords search results from each country and do not represent estimated search volume.

A CSV is a comma separated values file which allows data to be saved in a structured table format. CSV files can be used with any spreadsheet program, such as Microsoft Excel, Open Office Calc, or Google Spreadsheets. And with that, "download as CSV" means you can download or transfer the data/keyword search results that you see on the MerchantWords site to a file you can easily navigate.

Unfortunately, we do not have a traditional affiliate program at this time. If you are interested in creating a custom partnership please contact us at [email protected].

If you would you like to stay up to date with the latest news and promotions from MerchantWords, don’t forget to like us on Facebook and follow us on Twitter.

If you have any feedback please reach out to us at [email protected]. We read every email and appreciate your help in improving our customer experience.

The MerchantWords development team is constantly testing new tools and product features to help meet the needs of our customers. You can view our latest beta programs here. If you are interested in being a beta tester please submit your email address and we will contact you when a new round of participants is needed.